OptionEx

支持与帮助

Support · 生效及最近更新日期：2026-11-09 · English version

本页是 OptionEx 的支持 URL（Bundle ID：gankin.OptionEx3，最低 iOS 18.6）：https://optionex.gansapp.com/support。隐私政策：https://optionex.gansapp.com/privacy。产品介绍：https://optionex.gansapp.com。

OptionEx 由个人开发者 Kin Gan 提供，不是券商。手工记录、展期和平仓只修改 App 里的账本。已核对的源码没有下单、改单、撤单或转账。本应用不提供投资建议。本站不放 App Store 下载链接，因为这里还没有上线地址。

联系

请发邮件到 support@gansapp.com，中文或英文都可以。App 内反馈会打开系统 Mail，收件人是这个地址，并预填 App 版本、build 和 iOS 版本。邮件由你在系统 Mail 里主动发送，你另外写下的内容也会一起发出。

请不要发送 Flex token、Query ID、密码、验证码、完整 Flex 报表或完整账户号码。如果需要截图，请先遮住这些内容。

有助于判断问题的信息是：预填的版本和 build、iOS 版本、当时所在的部分（Portfolio、Analytics、Radar、Journal 或 Settings）、你做了什么、你期望发生什么。

写信前可以先做的事

设备系统需为 iOS 18.6 或更高。可以安装更新时，先更新 iOS 和 OptionEx。
完全退出 App 再打开。若刚改过 iCloud 同步，需要重启后才生效。本地保存失败时会退回本地数据。
雷达和标志图需要网络。未平仓持仓的行情也需要能连上 Finnhub。行情缺失时，把 token 发给我们并不能补上行情。

导入、截图和笔记

CSV 和 IBKR Flex 都可以导入账本。Flex 拉取会把 token、query 和 reference 通过 HTTPS 直接发给 IBKR。App 不收集 IBKR 密码或双重验证码。截图经系统照片选择器选取后，在设备上做文字识别；已核对的源码没有发现上传这些图片。笔记保存在本机偏好设置，不属于持仓的 iCloud 模型。

没有财务账本的 CSV 导出。单条日志可以通过系统分享送出文本，文本里可能有合约和盈亏，接收方由你自己选择。

删除实际会去掉什么

没有一步清空所有数据的按钮。断开或重置前先看范围：

断开 IBKR：删除 Flex token、Query ID、同步时间和 Flex 缓存，已导入的持仓仍会保留。
Reset All Trades：硬删除持仓记录。不删除笔记、钥匙串里的 token 或 Query ID。
删除单笔持仓目前是软删除，不能承诺该记录已经立即永久消失。
笔记是另一份数据。断开 IBKR 和 Reset All Trades 都不会删除笔记。本页不把一个核对时没有发现的「清空全部笔记」按钮写成已经存在。

系统备份和 iCloud 在 Apple 的设置里管理。删除会不会进入已有备份，尚未核实，因此这里不作保证。若要确认某一步能不能覆盖你关心的数据，请邮件告诉 support@gansapp.com 你已经做了哪一步。完整边界见隐私政策。

关于本网站

https://optionex.gansapp.com 只提供介绍、支持和隐私说明，没有提交持仓、token 或报表的表单，也不会把你登录进 Gansapp 门户。https://gansapp.com 上的门户条款不能代替本 App 的隐私政策。

发布者

Support

Effective / last updated: 2026-11-09. If the Chinese and English versions differ, the Chinese version prevails, except where the law of your place of residence requires otherwise.

This is the Support URL for OptionEx, an iOS options ledger and analytics app (Bundle ID: gankin.OptionEx3, iOS 18.6 or later): https://optionex.gansapp.com/support. Privacy Policy: https://optionex.gansapp.com/privacy. Product introduction: https://optionex.gansapp.com.

OptionEx is offered by Kin Gan, an individual developer. It is not a broker. Manual records, rolls, and closes change the in-app ledger only. The reviewed source has no order placement, modification, cancellation, or transfer. It is not investment advice. This page does not link to an App Store listing, because no listing URL is published here.

Contact

Email support@gansapp.com. You can write in Chinese or English. In the app, feedback opens the system Mail composer addressed to this inbox and prefills the app version, build, and iOS version. You send that message yourself and may add more text. Whatever you add is included.

Do not send a Flex token, Query ID, password, verification code, full Flex statement, or full account number. A screenshot of the interface can help if you crop out those values first.

Useful details are the prefilled version and build, the iOS version, which area you were in (Portfolio, Analytics, Radar, Journal, or Settings), what you did, and what you expected.

Before you write

Install on iOS 18.6 or later and update iOS and OptionEx when an update is available to you.
Force-quit the app and open it again. If you just changed iCloud sync, restart the app. That switch takes effect after a restart. If the local save fails, the app falls back to local data.
Radar and logo lookups need a network connection. Quotes for open positions also need a network connection to Finnhub. A missing quote is not fixed by sending us your token.

Imports, screenshots, and notes

CSV import and IBKR Flex import fill the ledger. Flex retrieval sends the token, query, and reference directly to IBKR over HTTPS. The app does not collect an IBKR password or two-factor code. Screenshot text recognition runs on the device after you pick a photo. No image upload was found in the reviewed source. Notes stay in local preferences and are not part of the holdings iCloud model.

There is no CSV export of the financial ledger. You can share one journal entry as text through the system share sheet. That text can include the contract and profit or loss. You choose the recipient.

What deletion actually removes

There is no button that wipes every store at once. Read this before disconnecting or resetting:

Disconnecting IBKR deletes the Flex token, Query IDs, sync time, and Flex cache. Imported positions remain.
Reset All Trades hard-deletes position records. It does not delete notes, the Keychain token, or Query IDs.
Deleting a single position is currently a soft delete. That does not promise the record is immediately and permanently gone.
Notes are separate. Disconnect and Reset All Trades do not delete them. This page does not describe a “delete all notes” control that was not found in the review.

System backups and iCloud are controlled in Apple settings. Whether a deletion propagates to an existing backup was not verified, so this page does not promise that. If you need to know whether a specific step covers the data you care about, email support@gansapp.com and say which step you already took. See the Privacy Policy for the same limits in full.

This website

https://optionex.gansapp.com is only the introduction, support, and privacy site. It has no form for positions, tokens, or statements, and it does not sign you into the Gansapp portal. Portal terms at https://gansapp.com do not replace this app’s privacy policy.